Focus Dose LP

Shipping, Returns, Refunds, & Subscription Policy

Last updated: September 21, 2026

At Focus Dose, we strive for shipping, returns, and subscription management to be a seamless, efficient process. We offer a Feel It In 30 Minutes or Your Money Back Guarantee on your first qualifying order only, giving you time to try the product as directed and evaluate your experience. Please do not ever hesitate to reach out to us at contact@takestima.com with any questions or concerns regarding our products.

Feel it in 30 Minutes or Your Money Back Guarantee Refund.

You may request a return and refund no later than fourteen (14) days of receiving your first order from https://www.takestima.com (the "Website"). To qualify for the Feel it in 30 Minutes or Your Money Back Guarantee refund, the following requirements must be met:

(a) your return and refund request is made no later than fourteen (14) days after receiving your first order from the Website (purchases made from third parties or retailers, repeat orders, subscription renewals, duplicate purchases, additional orders, or any other orders placed after your first order from the Website will not be eligible for the Feel it in 30 Minutes or Your Money Back Guarantee);

(b) you have opened your bag (the "Big Bag") and used 4 capsules/one dose (the "Mini Bag") according to the product's Directions in the span of 60 seconds or less ("One Sitting" or "Drop");

(c) you reach out to us at contact@takestima.com with the subject stating "FEEL IT IN 30 MINUTES OR YOUR MONEY BACK GUARANTEE REQUEST" and the message/body stating (i) your name, (ii) your email address, (iii) sufficient information for us to identify your first order at issue, (iv) a picture of your Big Bag and its contents (including each mini bag), and (v) the feeling you experienced within 30 minutes of using one Mini Bag in One Sitting in detail; and

(d) the return and refund request is received, inspected, and approved by us.

Shipping Generally.

Most orders are sent out on the same day they are placed or the day following order placement, depending on the time we receive the order. Orders placed and received on the weekend or a public holiday will be sent out for delivery on the next normal working day. We offer two shipment options: Standard and Express. The expected delivery times below are estimates based on data provided to us by our fulfillment service provider and carriers, and completed delivery may be delayed for many reasons:

  • Standard Option Expected Delivery Time: 3 - 7 working days

  • Express Option Expected Delivery Time: 1 - 3 working days

Subscription Method.

When you purchase a subscription, you'll receive repeat deliveries based on your first order and how you manage your subscription from then on. Your payment details will be stored securely and you'll be charged for each shipment.

Canceling Your Subscription.

You can cancel your subscription at any time in your STIMA Account, or if you need assistance in managing your subscription, you may reach out to us at contact@takestima.com with the subject stating "CANCEL SUBSCRIPTION". You must cancel your subscription before your credit card is charged for a shipment. You will be ineligible to receive a refund for prior charged shipments on a subscription.

Pausing, Rescheduling, and Changing Your Subscription.

You may pause your subscription for up to six (6) months from your last shipment's delivery date, reschedule your next order to any date up to six (6) months from your last shipment's delivery date, and change your subscription plan within our rules (or as otherwise allowed by applicable law). You can manage your subscription and delivery schedule by logging into your STIMA Account or reaching out to us at contact@takestima.com with the subject stating "SUBSCRIPTION MANAGEMENT".

Return.

We have a 14-day return policy for unopened Big Bags and our Feel it in 30 Minutes or Your Money Back Guarantee, which means you have no later than fourteen (14) days after receiving your first order from the Website to request a return if (1) you have not opened your Big Bag or (2) have opened your Big Bag and used one Mini Bag in One Sitting.

Initiating Return.

To request a return for any reason not involving our Feel it in 30 Minutes or Your Money Back Guarantee, please reach out to us at contact@takestima.com with the subject stating "GENERAL RETURN". Big Bags sent back to us without first requesting a return will not be accepted. Returns need to be initiated no later than fourteen (14) days after receiving your first order from the Website. The return address will be provided to you once we determine that your return request is non-frivolous.

Damages & Issues.

Please inspect your order upon reception and reach out to us at contact@takestima.com with the subject stating "ORDER ISSUE" if the order is defective, damaged, or containing wrong or insufficient product(s).

Return Processing.

Refunds will be processed once the return is received, inspected, and approved. We will notify you when your return is received, inspected, and approved or denied. If your return is approved, your order will be automatically and 100% refunded, or as otherwise allowed by applicable law, via your original payment method. Return shipping is paid by the customer. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than ten (10) days have passed since we approved your return, and you have still not received your refund, please reach out to us again at contact@takestima.com with the subject stating "RETURN DELAY".

Exchanges

If you would like a new or different product(s) than what you received, please request a return of the product(s) you received from us, and once the return is accepted:

(a) If you are a subscriber, a shipment may be made immediately from us in accordance with your subscription plan. Remember, you may choose to reschedule a subscription shipment, skip a subscription shipment, cancel your subscription, or change your subscription at any time.

(b) If you are a one-time purchaser, make a separate purchase from https://takestima.com for the new product(s).

Shipment Responsibility.

FocusDose LP does not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes as it is the buyer's responsibility to ensure the correct delivery details are present at the time of purchasing goods from https://takestima.com. FocusDose LP does not take any responsibility for delayed orders to other countries outside the United States due to individual custom regulations. Please check with your country's customs office and their import policies before ordering any FocusDose LP products. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees, and other duties. You are responsible for complying with international, national, or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, FocusDose LP is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees, and any other expenses related to importing the products you order that are not accounted for in your order confirmation. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering, you agree to these terms.

Payment Processors.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not for any reason (1) authorize payment to us, whether in advance or subsequent to a payment or (2) alert us to a "warning that this transaction has been identified as potentially high risk", we will not be liable for any delay or non-delivery.

Generally.

Please reach out to contact@takestima.com or (817) 897-3317 for any shipping or return questions, and we will be sure to respond as promptly as possible. By using the Website and placing an order, you have accepted the online purchase; our Shipping, Returns, Refunds, & Subscription Policy; our Terms & Conditions; our Accessibility, our Medical Disclaimer, and our Privacy Policy.